Return Policy

At Velvour Beauty, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Opened or used beauty products
Items marked as final sale
Gift cards

How to Start a Return

To initiate a return, please contact us at [your email address] with your order number and reason for return. We will provide you with return instructions within 2 business days.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [your email address].

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Original shipping charges are non-refundable.